Frequently Asked Questions

Unit Details

What size units are available?

We have a wide variety of unit sizes.  They range from 5X5 (25 square feet) to 12X30 (360 square feet).  See our “Site Map” tab @ the top of the page for a layout of available unit types.

What size unit do I need?

Go to the “Rent Storage” tab at the top of the webpage to see a visual of what could fit inside each unit size.  If you need further help, call our customer service number or send us a message from the “Contact Us” portion listed under the “More” tab.

What is a heated & cooled unit verses a traditional unit?

Heated & Cooled units are also known as temperature controlled units.  Our HVAC systems will keep your units between 55 and 80 degrees in order to protect items that may be damaged by extreme temperatures.  Traditional units are not controlled by HVAC systems and are exposed to the seasonal temperatures.

What is the difference between an indoor & outdoor unit?

An outdoor unit, also known as a drive-up unit, can be accessed from the exterior of the building.  An indoor unit is within a building that requires you to go inside to access your unit.  Both indoor & outdoor units are offered as temperature controlled or traditional.

What type of security measures are used to protect my belongings?

We take great pride in protecting your belongings with our state-of-the-art facility options.  We feature video surveillance, smoke & fire systems, and a lit facility.  We are also completely fenced with electronic gates equipped with personalized coded access.

Can I store my vehicle or small boat?

Yes, we have enclosed spaces available ranging from 12X20s to 12X30s (100 or 400 Block Location). See our “Site Map” tab at the top of the page for more information.

How do I find the prices for renting a unit?

Click on the “Rent Storage” or “Site Map” tabs at the top of the page for a full listing of pricing options.

Ready To Rent

Am I required to purchase insurance for my storage unit?

You are not required to purchase insurance for your storage unit; however, we strongly recommend that you do.  Please remember that your personal belongings are not covered with our building policy as we would have no way to inventory each person’s belongings. 

How do I rent a unit?

You can easily rent a unit online by clicking on the “Rent Storage” tab @ top of website or call our local customer service number @ (434) 572-1112.

What documentation do I need in front of me when renting a new unit?

After you have chosen your unit type and size, grab your drivers’ license or state identification along with your banking or credit card information.  It’s as easy as 1-2-3 from there.

Are automatic payments an option?

Yes, we do require all of our customers to enroll in automatic payments.  This is to help avoid any late fees and to ease your renting process.

How long of a lease am I required to sign?

We rent on a month-to-month basis.  Your rental with us can be long-term or short-term depending on your needs.

Where can I view your lease?

Call Customer Service @ (434) 572-1112 to get a copy emailed to you.

Unit Rented, Now What

What are the facility/gate access hours?

24-Hour Access – Your personalized gate code allows you 24-Hour Access to your storage unit.

Do I need to buy my own lock?

A lock is not included with your rental agreement; however, you can purchase a lock by calling our local customer service number in order to save an added trip elsewhere.  We will be glad to assist you.

Are dollies provided?

Yes, use your gate code to visit our on-site office.  There are dollies available for your use to help with moving your belongings.  Do not remove the dolly from the facility campus as they are for use while inside the gated area.

Current Customers - Most Common Questions

How do I update information on my account?

Log-In to your online account & click on either the “Edit Profile” or the “Reoccurring Billing” tab to update your user and/or billing information.

What should I do if I forget my access code?

Call our local customer service to be verified for a reset.

What happens if my auto payment does not go through and I am late making my payment?

In the event your payment is late your gate code access will be frozen until payment is received in full.  We do provide a five-day grace period before charging a late fee on the 6th day past a payment due date.  Late fees cannot be waived, and the full balance must be paid immediately to avoid foreclosure.  No partial payments are accepted.

How do I submit a claim to my unit insurance company?

Visit or call (833)-682-8879, Monday – Friday from 8am to 5pm.

Can I move to a different size unit after I’ve already moved in?

Yes, please call customer service @ (434)572-1112 to make a change.

What do I need to do when ready to move out of my unit?

See page 5 of your lease titled “Termination”.  We do require 10 days written notice before your billing renewal date to terminate the tenancy.  Please ensure that your Space is left vacant & broom cleaned in order to avoid additional fees.  A cleaning fee of $50 will apply if the unit is not broom swept.  Occupant is also responsible for paying all costs incurred by Owner in disposing of property if Occupant fails to leave the Space vacant.